Salesforce has launched a new suite of tools that lets customers plug third-party AI agents such as Microsoft Copilot, Google’s Gemini, or Anthropic’s Claude directly into their data on its platforms.
Headless 360 enables customer support executives and sales teams to automate their workflows by integrating AI agent capabilities into any Salesforce-built interface via APIs (application programming interfaces), MCP (model context protocol) tools, or CLI (command line interfaces) commands, the enterprise giant said at its annual TDX developer conference in San Francisco, California, United States, on Wednesday, April 15.
Previously, customers could connect their AI agents to their Salesforce data through standard APIs or by building custom connectors. That process, however, could be technically complex and time-consuming. With Headless 360, Salesforce appears to be moving toward an ‘open’ ecosystem that is accessible to customers using any AI agent.
Headless 360 includes more than 60 new MCP tools that are expected to have usage caps similar to standard APIs. It is likely customers will be charged based on how much work their AI agents do in Salesforce through them. The company has not revealed the exact pricing details.
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