Microsoft Is “Working” To Restore Player’s 25-Year-Old Xbox Account It Deleted
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Earlier this week, a Twitter user called JoshuaKhane sent an angry tweet out into the world. His 25-year-old Microsoft account had been compromised, but instead of helping him recover it, the Xbox creator deleted it. The tweet quickly went viral, with thousands offering words of sympathy.
After a couple of days of silence, Microsoft has finally spoken up, issuing an official apology and promising it is "working" to get Khane his account back.
Microsoft Is Doing What It Can To Get Player's 25-Year-Old Account Back
Khane had 25 years of his life on his Microsoft account when it was deleted. He says 25 years of data, thousands of euros worth of games, and most shockingly, his pictures of his baby son, were all deleted because of Microsoft's error. It's a bonkers turn of events on an account that the company openly admitted was hacked.
As time passed and the tweet gained more traction, it became clear Microsoft stood up and took notice. Responding to Khane, it admitted that it shouldn't have happened and is doing what it can to help him recover everything he lost.
You can see the full message below:
"We’re sorry this happened, it’s not the experience we want anyone to have when their account is compromised. We have been working to restore access to your purchases and reached out with the next steps. Please check your voicemail or inbox."
Khane quickly responded to the message, saying he had replied to Microsoft's email, so here's hoping the story has a happy ending.
This debacle comes at a time when Microsoft could do with a win. Following new Xbox CEO Asha Sharma's stellar start, things haven't been going too well for the company, to put it mildly. Thousands of employees were laid off, including the creator of the iconic Skyrim intro, and multiple studios were put up for sale or left to go independent. This included Double Fine, Ninja Theory, and Compulsion Games.
Those that remain are set to focus on core franchises, such as Fallout, Elder Scrolls, and Call of Duty, as Microsoft, a $3 trillion company that made $281 billion in revenue in 2025, looks to cut costs and rebuild its audience. It's an audience that it wants to reach one billion daily players, despite fears that its next console could be dead on arrival.
- Brand
- Microsoft
- Original Release Date
- November 10, 2020
- Original MSRP (USD)
- $499
- Operating System
- Proprietary (Windows-based)
- Processor
- Custom AMD 8-core Zen 2 3.8 GHz
- Resolution
- 720p - 4K UHD
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